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Frequently asked questions

Understand accounts, business roles, fees and service boundaries.

HomeFrequently asked questions

How do suppliers and sellers differ?

Suppliers focus on products and supply capabilities. Sellers focus on product selection, sourcing and resale operations.

Are transactions guaranteed?

Delivery is based on agreed actions and records. Minimum enquiries, traffic, quote responses and transactions are not guaranteed.

How are fees confirmed?

Confirm the applicable plan before activation. Foreign-currency payment amounts and third-party costs are agreed in the order.

How do I start?

Contact the team with your requirements or create a platform account.

Let’s discuss your next business step

Tell us about your role and goals. Together, we can agree suitable services and next steps.

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